To check if it is installed, open Word, and then click About Word from the Word menu. IMPORTANT The location of certain files are different if you have Service Pack 2 (SP2) installed. ![]() When you start Outlook for Mac 2011, the application crashes or hangs. For more information, see About the Office 2016 for Mac database. If a problem such as Outlook data corruption occurs, Office 2016 for Mac automatically repairs and rebuilds the Office database for you. Note: The ability to manually repair or rebuild a database is not available in Outlook 2016 for Mac. If the Outbox is not visible, initiate a send and receive and open the Progress dialog. Go to Outbox and delete the stuck message. If you use Outlook 2011 and don't want to send the message or its stuck for other reason: Close Outlook 2011 Hold the Shift key down while reopening Outlook.
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